Supervised Visits
Change Point loves families!
We offer limited court-ordered supervised visitation services in a safe friendly environment. We seek to provide a happy positive encounter as they visit with their family members. A trained client advocate will accompany the children throughout the entire time they are with us. We offer one- or two-hour time slots to provide a better experience.
What is a supervised visit?
Supervised visits are structured meetings where a trained advocate oversees a child’s time with a parent or family member to ensure safety and positive interaction.
Guidelines for Supervised Visitation
Supervision and Video Recording
A monitor will be present at all times during the visitation and will monitor from arrival to departure. Visitation will be recorded by video.
Visitation Monitoring Requirements
All contact between child/children and the non-custodial parent shall take place within the hearing and sight of the monitor.
Focusing on Your Child During Visits
This is the time for the supervised person to spend time with the child. Please focus on your child during the visit. No phone calls, texting, or constant chattering to and with the supervisor.
Arrival Expectations for Visiting Parents
The visiting parent shall arrive promptly at scheduled time.
Child Pick-Up and Departure Procedures
The custodial parent shall arrive promptly at the end of each scheduled visit to pick up the child/children. The visiting parent shall wait with the monitor during pick up and departure.
Following the Monitor's Guidance
The custodial and the visiting parent will adhere to the monitor’s guidance at exchange and during the scheduled visitation. Non-compliance with guidelines or challenging the authority of the monitor may lead to termination of services at the discretion of the monitor.
Visitation Cancellations and Rescheduling
Cancellation or rescheduling of visitation requires advance notification of Change Point, and both parents must confirm mutually agreed upon reschedules and cancellations.
Illness and Health-Related Cancellations
If children or visitors are showing signs of illness (fever, coughing, vomiting, rashes, respiratory distress, a positive result for Covid, Strep Throat, Flu, etc.), please reschedule. Cancellations for health reasons must be confirmed with a doctor’s note.
Additional Visitors and Guest Approval
If someone not included in the agreement or order (spouse, siblings, grandparents, etc.) has asked to attend the visitation, they must have permission from the court, the attorneys, or the custodian to be part of the visit.
Late Arrivals and Missed Visits
Failure of the visiting parent to arrive within 15 minutes of designated time of arrival without notification by phone will result in cancellation of the visit. The visit ends promptly at the scheduled time allotted no matter what time the visitor arrives.
Alcohol and Drug Policy
Visitation will be canceled if a parent is suspected of being under the influence of alcohol or drugs for which the visitor does not hold a valid prescription.
Exchange and Visitation Guidelines
Parents will adhere to the monitor’s guidance at the exchange point and during visitation.
Guidelines for Authorized Family and Friends
Family members or friends authorized by the court to participate in the visitation must comply with these guidelines.
The following are prohibited during visitation:
Appropriate Behavior During Visits
Inappropriate demands for physical contact, use of foul language, shouting, threats of violence or abuse, or attempts to move the child/children out of sight or hearing of the monitor.
Passing Messages or Documents
Passing correspondence or messages to the custodian (such as regarding legal matters) through the child/children or the monitor.
Discussing Court Matters with Children
Sharing detailed court information or court documents with the child/children and/or making promises about future living arrangements, time sharing, or visitation modifications. Discussions during visits should focus on the present to avoid pressure and/or disappointment.
Respectful Communication During Visits
Speaking negatively about the custodian, his or her family, the transporter, or the supervisor in front of the child/children and/or questions about the custodian’s whereabouts or activities.
Changes to a Child's Appearance
Permanent alterations of child/children during visitation without prior written consent of custodian. Alteration includes but is not limited to haircuts, tattoos, body or ear piercing.
Smoking and Vaping Policy
Smoking or vaping in the presence of the child/children or monitor. Please leave these items in your vehicle.
Weapons and Prohibited Items
Weapons or any articles that could be used as a weapon at the site of visitation.
Medication Guidelines
Any medications must be doctor approved and will not be administered at Change Point.
What Information Can the Monitor Communicate?
Monitor will only convey information between parent and custodian regarding child/children’s medical needs and/or visitation and exchanges.
Are Dietary Requests Enforced During Visits?
Unless medically authorized or prohibited, dietary requests are not monitored or enforced.
What Should Visiting Parents Bring?
Non-custodial/visiting parents are required to meet the needs of the child/children during visitation times (i.e., bring food or drinks, games, activities, crafts etc.). Non-custodial/visiting parent shall provide these items.
When Should I Contact the Monitor?
Except for late cancellations and emergencies, calls to the monitor should be made Monday through Friday between the hours of 9:00 am and 5:00 pm.
What Happens in an Emergency?
The custodial parent shall arrive promptly at the end of each scheduled visit to pick up the child/children. The visiting parent shall wait with the monitor during pick up and departure.
What Happens if Abuse Is Suspected?
If monitor/supervisor has any knowledge or suspicion of mental or physical abuse on either side, monitor/supervisor is required by law to report it to attorneys on all sides and CPS.